Return & Exchange Policy

No worries, you can return it. Seriously.

30 Day Straight-forward Returns

If your item was ordered within 30 days, you can receive a refund. Send us an email to wrench@bigshotbikes.com and request a return label and we will schedule your return pickup.

Seriously, it’s that easy.

Feel free to email us at wrench@bigshotbikes.com, call us at 970-825-5783 or live chat us. We’d love to earn your trust. The product must be unused and in the original packaging.

100 Day Exchange

Did you get the bike and change your mind on the options you chose? No worries. We accept exchanges of items for store credit.

Feel free to email us at wrench@bigshotbikes.com, call us at970-825-5783 or live chat us below with questions. We’d love to earn your trust. The product must be unused and in the original packaging.

Shipping Damage

Did your bike arrive with shipping damaged, WTF?! Don’t fret, we got your back. Just shoot us an email over to wrench@bigshotbikes.com with your order number and high-resolution pictures of the damaged parts including the box. We will get you riding quickly.

If the item was lost in transit, no worries here too. Please shoot an email to wrench@bigshotbikes.com and we will look into it.

What items are non-refundable

  1. Items marked as sale
  2. Used items

Returned Bicycles may be subject to a restocking fee.