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Frequently Asked Questions (FAQ)


Bike FAQ

What size frame should I get?
Please refer to the following chart to select the correct size frame. As a rule of thumb itís better to get a frame that is a little too small than one that is too large. You can adjust the seat post and other components, such as the stem, to get the fit that is best for you. There must be a least one inch of clearance between the top tube and the crotch of the rider.

Bike FAQ
Large 60 cm Rider Height 5'11" to 6'3"
Medium 56 cm Rider Height 5'7" to 5'11"
Small 52 cm Rider Height 5'2" to 5'7"
Stand Over Height    (Distance from the ground to the top tube)
Large 32-1/2 inches
Medium 31 inches
Small 29-3/4 inches


What is the frame made of?
Bike FAQ Each frame is made of 4130 Chromoly. All tubes are precision tig welded for maximum strength.

When the sad day comes when your bike has provided its last ride and is destined for the junk heap, rest easy, the frame can be recycled again to go into more bikes or other steel parts, continuing the cycle of reuse.

How much assembly do I have to do when I get my bike?
All you need are very basic mechanical skills. Your bike will come 80% put together in the box. All you will have to do is put the front wheel on, the seat on the seat post and onto the frame, put the pedals on, the handlebars on and adjust the brakes.

What tools will I need in order to put my bike together?
You should be able to put everything on with just a number 4 and 5 allen/hex tool a 15mm wrench, a flat head screwdriver and a phillips screwdriver.

What is the difference between a fixed gear bike and a single speed?
This can be confusing for many people. A fixed gear bike has a rear cog that continually rotates along with the pedals. This means that you canít stop pedaling once you start moving. In other words, the pedals are always moving and you canít coast. This sounds very strange and takes some getting used to but it makes for a fun ride because you feel so connected to the bike. Single speed / free wheel means you are riding with just one gear but you can coast and relax while riding. This is the standard configuration most people will be comfortable with and it is how our bikes are shipped.

The rear wheel comes equipped with a flip/flop hub, so you can have the option of riding fixed gear or free wheel.

Should I ride fixed gear or single speed?
This is up to you. The best part about our bikes is that they come with both a fixed gear cog and a free wheel single speed cog. This is called a flip flop hub. All you have to do is flip the back wheel around and you can change from freewheel to fixed gear. This way you can change back and forth and learn to ride fixed gear. Itís almost like having two bikes in one!

How much do your bikes weigh?
Fully assembled our bikes only weigh 23 to 25 lbs. This varies slightly depending on bar type selected and the size of the frame.

Why are there no quick release levers on the bike?
Our bikes are built on the premise of track bikes. Traditionally these bikes are ridden on a track in arenas where it is unnecessary to have fast wheel changes, or any change in seat post height. We are following this tradition with our fixies. An added advantage is that it makes it much harder to steal your bikes wheels or seat if they are securely attached with bolts.

Why Choose Big Shot Bikes?


Expertise.
As one of the first companies to offer bike customization, Big Shot has become an industry leader, not only for single-speed bikes, but in the field of mass customization as well.

Sustainability
Big Shot was created in 2009. Since that time, other bike companies have come and gone, trying to duplicate the quality and affordability of a Big Shot. The fact that Big Shot has not only survived, but thrived, tells you plenty about our business versus our competitors.

Passion
As avid bike riders ourselves, we know the importance of a durable, quality bike being affordable. Big Shot was created as a way to offer a bike that could be enjoyed by both first-time bike owners and seasoned cyclists, without breaking the bank. We love what we do, and we hope that love is evident when you receive your Big Shot.

Assembled in the USA
All assembly and quality control is done right here in Fort Collins, Colorado. While some companies Ďhideí address and contact information, our facilities, including the showroom and warehouse, are always open to the public during business hours.

Community Involvement
Being located in a bike-friendly community like Fort Collins has provided Big Shot with numerous opportunities, each of which has helped to make Big Shot what it is today. Big Shot returns the support by donating to local charities, and by staying involved with the local foundations and the many, many festivals of the Northern Colorado area.

Higher Quality
With the bright colors and eye-catching design, the quality of a Big Shot Bike is often mistakenly overlooked. By offering high-quality components and a 4130 Chromoly frame, Big Shot offers one of the best bikes available in this price range, far superior to the crowd of imitators and knock-offs that are flooding into the market.

Unparalleled Customer Support
Big Shot offers email, phone and even live chat options for any questions, comments, or concerns that you may have. As a company dedicated to satisfying customers, we will do what it takes to make your bike-purchasing experience an easy one. A quick visit to our Facebook page is all that is needed to see the legions of satisfied Big Shot owners.

Ordering FAQ

Ordering FAQ


How long will it take to build and ship my bike?
We build all of our bikes on demand - therefore, bikes are built in the order in which they were received. These times can vary due to demand and inventory levels but generally we are able to ship bikes within 3 days of your order.

What credit cards do you accept?
We accept Visa, Master Card and American Express.

I do not have a credit card. Can I pay another way?
No, we are sorry but we only accept major credit cards as payment options at this time. We do not take money orders or checks.

What is your return and warranty policy?
All Big Shot Bikes carry a one-year warranty on the frame and fork against defects, construction flaws, and craftsmanship to the original owner from the date of purchase. All components are covered for sixty days. So if your bike shows up with a broken or defective part donít sweat it! We will make it right.
If for any reason you are dissatisfied with anything you have purchased from us, we want to hear about it. Tell us what the problem is and how we can fix it. Our policy is to make our customers happy.
If you crash your bike, run it over with your car, or ride it off the roof and break the frame, Iím afraid we wonít fix it. We have to draw the line somewhere. All warranty parts must first get a return approval code.

Click Here To Download Our Full Warranty

What if I cancel an order before it ships?
All bikes are custom built on demand. If you place an order and then want to cancel you will incur a $50 re-stocking fee.

Shipping FAQ


How much is shipping?
Shipping is just $34 in the continental USA. Alaska and Hawaii have an additional $110 shipping charge that must be paid after the order is submitted.

What company will it be shipped with?
We ship each bike via FedEx ground.
FedEX



How long will will shipping take?
Build times will vary but most bikes are built and shipped within 3 business days.
For transit times for shipping please take a look at the following map for an estimate of delivery time. Please keep in mind this is only an estimate, actual ship time may very. We ship all bikes from Fort Collins, Colorado

Via FedEx
FedEx Map Days


Will I get tracking information?
Most bikes are built in about two to three business days and shipped the next. As soon as your bike has been built and shipped you will get a notification email with a tracking number.


Do you ship to Hawaii and Alaska?
Yes. Shipping to Hawaii or Alaska costs $146.22 per bike through FedEx. After you order, please email ryan@bigshotbikes.com and let him know you are a Hawaiian or Alaskan order so we can charge you the correct amount for shipping and get your bike out to you quickly!


Do you ship internationally?
Yes we now ship to the following countries via FedEx International Economy Air Service.

FedExInt





flagbelgium Belgium = $199 USD shipping per bike
canada Canada = $125 USD shipping per bike
france France = $199 USD shipping per bike
germany Germany = $199 USD shipping per bike
ireland Republic of Ireland = $199 USD shipping per bike
italy Italy = $199 USD shipping per bike
Netherlands = $199 USD shipping per bike
unitedkingdom United Kingdom = $199 USD shipping per bike
AustraliaAustralia = $285 USD shipping per bike
AustriaAustria = $250 USD shipping per bike
DenmarkDenmark = $250 USD shipping per bike
FinlandFinland = $250 USD shipping per bike
Hong Kong Hong Kong = $225 USD shipping per bike
New ZealandNew Zealand = $285 USD shipping per bike
Norway Norway = $250 USD shipping per bike
PortugalPortugal = $250 USD shipping per bike
Puerto RicoPuerto Rico = $175 USD shipping per bike
SpainSpain = $250 USD shipping per bike
SwedenSweden = $250 USD shipping per bike
SwitzerlandSwitzerland = $250 USD shipping per bike


Customs, Duties, and Taxes

Orders that are shipped to countries outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.


Please contact your local customs office for further information.


Limitations


For products shipped internationally, please note that any manufacturer warranty may not be valid; manufacturer service options may not be available; product manuals, instructions and safety warnings may not be in destination country languages; the products (and accompanying materials) may not be designed in accordance with destination country standards, specifications, and labeling requirements; and the products may not conform to destination country standards. You are responsible for assuring that the product can be lawfully imported to the destination country. When ordering from BigShotBikes.com, the recipient is the importer of record and must comply with all laws and regulations of the destination country.


* Note: If your destination address is not servicable by FedEx internataional Ecomony service we will not be able to ship your item and your order will be cancelled.

Returns & Replacements


Due to the high cost of shipping there are no returns or replacements granted for international orders.

 

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