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Bike FAQ
What size frame should I get?
Please refer to the following chart to select the correct size frame. As
a rule of thumb it’s better to get a frame that is a little too small
than one that is too large. You can adjust the seat post and other
components, such as the stem, to get the fit that is best for you.
| Large |
60 cm |
Rider Height |
5'11" to 6'3" |
| Medium |
56 cm |
Rider Height |
5'7" to 5'11" |
| Small |
52 cm |
Rider Height |
5'2" to 5'7" |
| Stand Over Height (Distance from the ground to the top tube) |
| Large |
32-1/2 inches |
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| Medium |
31 inches |
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| Small |
29-3/4 inches |
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What is the frame made of?
Each frame is made of 4130 Chromoly. All tubes are precision tig welded
for maximum strength.
When the sad day comes when your bike has provided its last ride and is
destined for the junk heap, rest easy, the frame can be recycled again
to go into more bikes or other steel parts, continuing the cycle of
re-use
How much assembly do I have to do when I get my bike?
All you need are very basic mechanical skills. Your bike will come 80%
put together in the box. All you will have to do is put the front wheel on,
the seat on the seat post and onto the frame, put the pedals on, the handlebars on and adjust the brakes.
What tools will I need in order to put my bike together?
You should be able to put everything on with just a number 4 and 5 allen/hex tool and a 15mm wrench.
What is the difference between a fixed gear bike and a single speed?
This can be confusing for many people. A fixed gear bike has a rear cog
that continually rotates along with the pedals. This means that you
can’t stop pedaling once you start moving. In other words, the pedals
are always moving and you can’t coast. This sounds very strange and
takes some getting used to but it makes for a fun ride because you feel
so connected to the bike. Single speed / free wheel means you are riding
with just one gear but you can coast and relax wile riding. This is the
standard configuration most people will be comfortable with and it is
how our bikes are shipped.
The rear wheel comes equipped with a flip/flop hub, so you can have the
option of riding fixed gear or free wheel.
Should I ride fixed gear or single speed?
This is up to you. The best part about our bikes is that they come with
both a fixed gear cog and a free wheel single speed cog. This is called
a flip flop hub. All you have to do is flip the back wheel around and
you can change from freewheel to fixed gear. This way you can change
back and forth and learn to ride fixed gear. It’s almost like having two
bikes in one!
How much do your bikes weigh?
Fully assembled our bikes only weigh 23 to 25 lbs. This varies slightly
depending on bar type selected and the size of the frame.
Why are there no quick release levers on the bike?
Our bikes are built on the premise of track bikes. Traditionally these
bikes are ridden on a track in arenas where it is unnecessary to have
fast wheel changes, or any change in seat post height. We are following
this tradition with our fixies. An added advantage is that it makes it
much harder to steal your bikes wheels or seat if they are securely
attached with bolts.
Ordering FAQ
How long will it take to build and ship my bike?
We build all of our bikes on demand - therefore, bikes are built in the order in which they were received. These times can vary due to demand and inventory levels. Please check the notice under the build tool for current estimated build time.
What credit cards do you accept?
We accept Visa, Master Card and American Express.
I do not have a credit card. Can I pay another way?
No, we are sorry but we only accept major credit cards as payment
options at this time. We do not take money orders or checks.
What is your return and warranty policy?
All Big Shot Bikes carry a one-year warranty on the frame and fork against defects,
construction flaws, and craftsmanship to the original owner from the
date of purchase. All components are covered for sixty days. So if your bike shows up with a broken or defective
part don’t sweat it! We will make it right.
If for any reason you are dissatisfied with anything you have purchased
from us, we want to hear about it. Tell us what the problem is and how
we can fix it. Our policy is to make our customers happy.
If you crash your bike, run it over with your car, or ride it off the
roof and break the frame, I’m afraid we won’t fix it. We have to draw
the line somewhere. All warranty parts must first get a return approval
code.
Click Here To Download Our Full Warranty
What if I cancel an order before it ships?
All bikes are custom built on demand. If you place an order and then want to cancel you will incure a $50 re-stocking fee.
Shipping FAQ
How much is shipping?
Shipping is just $34 in the continental USA. Hawaii and Alaska have additional charges
What company will it be shipped with?
We ship each bike via FedEx ground.
How long will will shipping take?
Build times will vary so check the notice under the customization tool.
For transit times for shipping please take a look at the following map for an estimate of delivery
time. Please keep in mind this is only an estimate, actual ship time may
very. We ship all bikes from Fort Collins, Colorado Via FedEx
Will I get tracking information?
Most bikes are built in about two to three business days and shipped the next. As soon as
your bike has been built and shipped you will get a notification email
with a tracking number.
Do you ship to Hawaii?
Yes. Shipping to Hawaii costs $146.22 per bike through FedEx. After you order please email ryan@bigshotbikes.com and let him know you are a Hawaii order so we can charge
you the correct amount for shipping and get your bike out to you quickly!
Do you ship internationally?
Yes we now ship to the following countries via FedEx International Economy Air Service.
Customs, Duties, and Taxes
Orders that are shipped to countries outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
Please contact your local customs office for further information.
Limitations
For products shipped internationally, please note that any manufacturer warranty may not be valid; manufacturer service options may not be available; product manuals, instructions and safety warnings may not be in destination country languages; the products (and accompanying materials) may not be designed in accordance with destination country standards, specifications, and labeling requirements; and the products may not conform to destination country standards. You are responsible for assuring that the product can be lawfully imported to the destination country. When ordering from BigShotBikes.com, the recipient is the importer of record and must comply with all laws and regulations of the destination country.
* Note: If your destination address is not servicable by FedEx internataional Ecomony service we will not be able to ship your item and your order will be cancelled.
Returns & Replacements
Due to the high cost of shipping there are no returns or replacements granted for international orders.
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